FAQ

Q: What types of products do you sell?

A: We offer two types of products:

• Digital Downloads – Instant download files for you to print at home.

• Shipped Items – Physical products made and shipped by Printify.

Q: How do I know if a product is a Digital Download or a Shipped Item?

A: Each product page clearly states whether it is a Digital Download or a Shipped Item.

Digital products will be available for download immediately after purchase, while Shipped Items will be processed and delivered to your address.

Q: What payment methods do you accept?

A: We accept the following credit cards:

• Visa

• MasterCard

• American Express (AMEX)

We do NOT accept: Debit cards, PayPal, or other payment methods. Please ensure you use a supported credit card for your purchase.

Q: When will I receive my digital files?

A: Immediately after payment, you will receive a download link via email. Please check your inbox or junk/spam folder.

Q: Where can I download my purchased files?

A: You can download the files from the email confirmation you receive after payment. The subject of the email will be “Your Paperpearlco Content”.

Q: What should I do if I have trouble downloading the files?

A: Please contact paperpearlco@gmail.com and provide your order number, which begins with #XXXX-

We will be happy to assist you.

Q: Where can I print my files?

A: You can print them at:

• Your home printer

• A local print shop

• Online printing services like Shutterfly or Printfify

Q: What type of paper should I use for greeting cards?

A: We recommend using cardstock (200-300 gsm) for the best quality results.

Q: Can I edit or customize the files?

A: Some files are editable, while others are not. If a file is editable, "Editable Template" will be shown at the end of the item name. If this label is not present, the file cannot be customized.

Q: How long does it take to process and ship my order?

A: Our Shipped Items are made and fulfilled by Printify, and the estimated timeline is:

Cards

Production time: 2-5 business days

Shipping time:

• United States: 2-5 business days 

• Other countries: 10-30 business days

Wall Arts

Production time: 1-5 business days

Q: Can I track my order?

A: Yes! Once your item has been shipped, you will receive a tracking number via email as soon as it is provided by Printify.

Q: How are shipping costs calculated?

A: Shipping costs are automatically calculated by Printify based on weight and destination. You can view the shipping cost at checkout.

Q: Can I change my shipping address after placing an order?

A: Unfortunately, we cannot change the shipping address once the order is in production, as the items are shipped by Printify. Please ensure your shipping details are correct before completing your purchase.

Q: Do you offer refunds?

A: Digital Downloads: Due to the nature of digital products, we do not offer refunds. However, if there’s an issue with your file, please contact us.

Shipped Items: If you receive a defective or incorrect item, please email us with photos of the issue within 7 days of receiving your order. We will assist you in obtaining a refund through Printify.

Q: Can I use digital files for commercial purposes?

A: No, all digital files are for personal use only. Reselling, redistributing, or using them for commercial purposes is strictly prohibited.

If you would like to use it for commercial purposes, please contact us.

Have more questions? Contact us at paperpearlco@gmail.com